Registration confirmed to attend ‘The Conference For Service Desk Leaders’ (SDI19) in Birmingham. In March three days of inspiration and information. What a great year so far! Will you join? #servicemanagement #servicedelivery This in addition to the previously confirmed ‘The Service Desk and IT Support Show’ (SITS19) presence in May! Monday 25th March 12.30 — Registration 14.00 — Paige … More May 2019 — The Conference For Service Desk Leaders

Together with a colleague created and shared a financial model to calculate profits for IT support teams. 4 Main levels with a total of approx. 25 variables. Curious? Always in for a cup of coffee. IT Service Delivery Management. Love my job! https://www.petervanrijt.nl #servicedelivery #servicemanagement