May 2019 — The Conference For Service Desk Leaders

Registration confirmed to attend ‘The Conference For Service Desk Leaders’ (SDI19) in Birmingham. In March three days of inspiration and information. What a great year so far! Will you join? #servicemanagement #servicedelivery

This in addition to the previously confirmed ‘The Service Desk and IT Support Show’ (SITS19) presence in May!

Monday 25th March

  • 12.30 — Registration
  • 14.00 — Paige Smith, Air IT’s SDC Journey: Overcoming obstacles and achieving 3-star success
  • 14.30 — David Gordon, Head of IT Service Operations, Informatics Merseyside
  • 15.00 — Break. Tea, coffee & light refreshments will be served.
  • 15.30 — Lisa McDonald, IT User Support Manager, University of Edinburgh
  • 16.00 — David Bullivant, Sunrise Software
  • 16.30 — Mark Bassett, Service Management Consultant
  • 17.00 — Q&A and Close

Tuesday 26th March

  • 09:10–10:10 KEYNOTE: Jamil Qureshi, High Performance Teams
  • 10:15–11:00 Martina Holubcova — How (not) to measure customer satisfaction as an internal IT service provider
  • 11:30–12:20 Jon Hall — Happiness and a deeper purpose comes first — Even When you Have 85,000 People
  • 13:20–14:05 KEYNOTE: Jeff Rumburg — The Future of Service and Support — A Brave New World!
  • 14:10–14:55 Jamie Bell — Service Desk Standards 2019 Refresh — Ask The Experts
  • 15:25–16:10 Mick Finnan — Transforming a Service Desk from Regional to Global
  • 16:10–17:10 CLOSING KEYNOTE: Jo Fairley
  • 19:30–20:00 Drinks Reception
  • 20:00–01:00 IT Service & Support Awards Gala Dinner 2019

Wednesday 27th March

  • 09:40–10:30 KEYNOTE: Conference Energiser, Improv with Neil Mullarkey
  • 10:30–11:15 Benjamin Drury — Build Culture and Increase Revenue: How to rid your organisation of politics and create a massively high performing team
  • 11:45–12:30 Scarlett Bayes — Happiness-As-A-Service
  • 12:30–13:30 KEYNOTE: Neil Mullarkey ‘7 Steps To Improve Your People Skills’
  • 14:15–15:00 Heather Gilbank, Vodafone’s chatbot journey
  • 15:00 CONFERENCE CLOSE & DEPART

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